Frequently Asked Questions

🛍️ Ordering & Shopping

How do I place an order?

Simply browse our collection, add items to your cart, and follow the checkout process. We accept all major credit cards, debit cards, Paypal, Gpay, etc. Please see the checkout window to find your preferred mode of payment.

Are the items exactly as pictured?

While we strive for accuracy, slight variations in color may occur due to different screen settings. All measurements are precise as listed in product descriptions.

Can I modify my order after placing it?

Please contact us immediately at avelinehartshop@gmail.com if you need to modify your order. We process orders quickly, so changes aren't guaranteed.

Do you offer gift wrapping?

Not at the moment. But this is something we are working on.

💳 Payment & Pricing

What payment methods do you accept?

  • Credit/Debit Cards
  • PayPal

When will I be charged?

Your payment is processed immediately upon order confirmation.

Are prices in USD?

Yes, all prices are listed in the currency that you have selected unless otherwise specified.

📦 Shipping & Delivery

How long will my order take to arrive?

  • Estimated order processing time: 1-3 business days
  • Estimated Shipping times: 5-10 business days

Do you ship internationally?

Yes! We ship to most countries with free shipping.

Do you offer free shipping?

Yes! for most of the countries.

Can I track my order?

Yes! You'll receive a tracking number via email once your order ships.

↩️ Returns & Exchanges

What is your return policy?

We offer a 14-day return window for unused items in original packaging. See our Returns Policy for full details.

How do I start a return?

Email us at avelinehartshop@gmail.com with your order number and return reason. We'll guide you through the process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

How long for refund processing?

Refunds are processed within 5-10 business days after we receive your return.

🏷️ Product Care

How should I care for my items?

Each product comes with specific care instructions. Generally:

  • Handle with care
  • Keep away from direct sunlight
  • Clean with appropriate materials
  • Store properly when not in use

Are your glass products fragile?

While our glass products are well-made, they should be handled with appropriate care.

🎁 Special Occasions

Do you offer bulk ordering for events?

Yes! Contact us for special pricing on bulk orders for events.

Can I create a gift registry?

Currently, we don't offer registry services, but stay tuned for updates!

Do you offer corporate gifting?

Yes! Email us for corporate gifting options and bulk pricing.

💫 About Our Products

Are your products handmade?

Select items in our collection are handmade, as specified in product descriptions.

What materials do you use?

We use high-quality materials including:

  • Premium glass
  • Durable plastics
  • Ceramics, etc.

📞 Customer Service

How can I contact you?

Email: avelinehartshop@gmail.com 

Hours: Monday-Friday, 9AM-5PM EST

Response Time: Within 24 hours

What if my question isn't answered here?

Please contact us at avelinehartshop@gmail.com. We're happy to help!

🔒 Account & Privacy

Do I need an account to order?

No, but creating an account helps track orders and saves shipping info.

Is my information secure?

Yes! We use industry-standard encryption to protect your data.