Returns & Refunds

Quick Guide

⏰ 14-Day Return Window
📦 Original Packaging Required
🏷️ Tags Must Be Attached
💳 Refund to Original Payment Method
📧 Email: avelinehartshop@gmail.com to Start

How to Return

1. Start Your Return

  • Email us at avelinehartshop@gmail.com with:
    • Order number
    • Photos of item(s)
    • Reason for return

2. Wait for Approval

  • Response within 48 hours.
  • Receive Return Authorization (RA#)
  • Get shipping instructions

3. Pack & Ship

  • Use original packaging
  • Include RA# on package
  • Ship to provided address
  • Keep tracking number

4. Get Your Refund

  • Items inspected within 2-3 days
  • Refund processed in 8 -10 days

What Can Be Returned?

✅ Acceptable Returns

  • Unused items
  • Original packaging intact
  • All tags attached
  • Within 14 days of delivery 

❌ Non-Returnable Items

  • Used or displayed items
  • No original packaging
  • Sale/clearance items
  • Custom orders
  • "Final Sale" items
  • Damaged/altered items

Refund Options

Standard Refund

  • Back to original payment method
  • Processing: 5-10 business days
  • Shipping fees (if any) not refunded

Special Situations

Damaged/Wrong Items

Received something damaged or incorrect?

  1. Contact within 48 hours
  2. Send photos
  3. Free return shipping
  4. Priority replacement
Holiday Returns may have Extended return window

Need Help?

📧 Email: avelinehartshop@gmail.com
⏰ Hours: Mon-Fri, 9AM-5PM EST
⚡ Response: Within 24 hours

Important Notes

  • Keep tracking numbers
  • Multiple returns may be reviewed
  • Refunds may take 1-2 billing cycles
  • Policy subject to change

At Aveline Hart, we strive to make your shopping experience as seamless as possible. If you have any questions about our return policy, please don't hesitate to contact us.